Survey to measure quality of borough services

The seven-question survey asks residents to rate their overall experience with the borough

The Kenai Peninsula Borough building in Soldotna, Alaska. (Peninsula Clarion file photo)

The Kenai Peninsula Borough building in Soldotna, Alaska. (Peninsula Clarion file photo)

The Kenai Peninsula Borough launched on Monday a survey that aims to gather opinions about the quality of borough services.

The seven-question survey, available on the borough’s website, asks residents to rate their overall experience with the borough, to rate the experience with specific borough services and to describe their opinion regarding borough costs and services. Kenai Peninsula Borough Peter Micciche has said he hopes to receive at least 3,000 responses.

Among the services the survey seeks to collect feedback on is maintenance of borough roads, which Micciche told the Clarion earlier this month he hears a lot about when talking to borough residents. He said he won’t sign road contracts for the borough’s current cycle until he has data from the survey.

“I will not be signing any more road contracts until we have that data to decide what kind of adjustments we may need to improve road services to people of the Kenai,” Micciche said.

Micciche said he hopes residents will be “enthusiastic” about telling him how they feel, whether it’s about services being done well or those needing improvements. He said the borough will target specific demographics if they notice responses are lacking from certain groups and is limiting the current survey scope to core borough services.

“I want to know the expectations of the people that employ me,” Micciche said.

This isn’t the first time Micciche has employed a survey format to solicit input from his constituents. The former state senator conducted annual surveys during his time in the Alaska Legislature, the results of which he then would publish.

The “Your Better KPB” survey can be accessed on the borough’s website at kpb.us or at yourbetterkpb.com.

Reach reporter Ashlyn O’Hara at ashlyn.ohara@peninsulaclarion.com.

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