Letter: Thank you to State Farm

It’s December 8, 2017, 10:15 a.m … It’s frosty and clear here in Nikiski, AK… The roads are slick with black ice…

Robert S., age 70, suffers from a nervous condition and cannot handle sensory overload well. He does fine when he controls the situation, but today he lost control and slid off the icy roadway and into a ditch. He walked the 1/4-mile back to his house and called me, wanting me to give him the phone number of the local towing company. (I’m Bob’s special helper and friend and have been for more than 20 years).

I said, “Bob, call your State Farm agent first…” Good advice, but in his panicky state of mind he became very confused; and, because of his health, he needed to settle down. I said, “Bob, listen to me…you’re okay and warm… I’ll take care of it. Don’t use the phone because a State Farm Agent will call you right away.

A few minutes later I called the Kenai State Farm Office. Shelby Sprenkel answered. When she asked how she could help, I unloaded the whole story with heavy emphasis on Bob’s emotional well-being and his need to be assured that someone is coming to his rescue. Because of my concern for Bob, I spoke with urgency. Shelby listened to everything and understood immediately. She said, “Hmmm, let me think about some options,” I shouted at her, saying, “There are no options, Bob needs help now.”

Usually, I get someone on the phone who passes me along, puts me on hold, forces me to listen to music or advertising or a robot, and seldom knows what heck their talking about, BUT Shelby said something that I won’t soon forget when she said, “State Farm will help! I’m just considering the best way.” That kind of customer support is important.

Because of her calm demeanor and voice, I thought that Shelby was the perfect person to talk to Bob and asked her to call him right away.

The end of the story is sweet and timely for the Season: Shelby talked to Bob with calm assurance, a tow truck was dispatched, and Bob relaxed with a smile on his face… and State Farm, the Towing Company, and I all got to help someone this Christmas. All this within an hour!

Merry Christmas to All at State Farm. Now that’s a Christmas story!

Norm Olson

Nikiski

Grateful for community support

On behalf of all of us at the Kenai Watershed Forum I wanted to say thanks to everyone who came to our holiday open house this past week.

We are so fortunate to live in a strong, supportive community and are grateful for the generosity and friendship of all our neighbors throughout the Kenai Peninsula. If you missed our open house we would still love to have you stop by for a refreshment and get reacquainted with our staff. Wishing everyone good health and happiness in the coming year.

Jack Sinclair

Executive Director, Kenai Watershed Forum

More in Opinion

Former Gov. Bill Walker, right, and his running mate former commissioner of the Department of Labor and Workforce Development Heidi Drygas, speak to Juneauites gathered for a fundraiser at a private home in Juneau on Tuesday, June 7, 2022. (Peter Segall / Juneau Empire File)
Opinion: Why I’m voting for Walker

Walker is the only candidate with the potential to govern effectively for all Alaskans.

Nick Begich III campaign materials sit on tables ahead of a May 16 GOP debate held in Juneau. (Peter Segall / Juneau Empire File)
Opinion: Nick Begich is who Alaska and America need now

It is in Alaska’s best interest to elect a member of the Republican party

State Sen. Josh Revak (Photo provided)
The time has come to end Big Tech’s rule

The hope is that the bipartisan American Innovation and Choice Online Act (S. 2992) will come to the Senate floor for a vote

Michael Heimbuch attends a memorial service for the late Drew Scalzi on Aug. 5, 2005, at the Seafarers Memorial on the Homer Spit in Homer, Alaska. (Photo by Michael Armstrong/Homer News)
Point of View: King salmon: The clash of culture and science

People do some pretty awful things to king salmon stocks

Lieutenant governor candidate Edie Grunwald speaks at a Charlie Pierce campaign event at Paradisos restaurant in Kenai on Saturday, March 5, 2022. (Camille Botello/Peninsula Clarion)
Election Integrity: An Alaskan question with an Alaskan answer

A needless round of feel-good meetings and what-if conversations will be a thing of the past

This photo shows the University of Alaska Southeast campus in Juneau. (Jonson Kuhn / Juneau Empire File)
Opinion: I’m a longtime educator, and I’m supporting Walker/Drygas

The issues our state faces are significant with regard to education.

The offical ballot for the Aug. 16, 2022, Special General Election features ranked choice voting. (State of Alaska Divison of Elections)
Opinion: Alaskans deserve an election system that represents our differences

The new system’s goal is to make this election cycle transparent, secure and easy for all Alaskans to vote

Larry Persily (Peninsula Clarion file)
Opinion: Congress could keep health insurance costs from rising, but it has to act fast

The cost of health insurance will rise substantially next year for about 13 million Americans

UAA Chancellor Sean Parnell (Courtesy)
Opinion: UAA’s career certificates are helping to fill Alaska’s workforce pipeline

At UAA, we are announcing a new suite of certificate programs responding to some of the state’s most critical needs

Most Read