Blogtrepreneur/Flickr photo

Blogtrepreneur/Flickr photo

COVID-19 resources not affected by malware attack

COVID-19 vaccine appointment scheduling and the data dashboards can still be accessed through

A malware attack against the Department of Health and Social Services website shut down the website on Monday, May 17, DHSS announced in a press release on Tuesday. The department is investigating the attack and cooperating with authorities and taking attack to prevent further disruption to its servers, computer systems and databases.

An outside vendor hosts some services such as COVID-19 vaccine appointment scheduling and the data dashboards, and those can still be accessed through

“I am grateful to our Information Technology staff for the long hours they have already put in to work through this cyberattack and for everyone at DHSS who is making sure our programs and services have not been halted,” DHSS Commissioner Adam Crum wrote in the press release. “Unfortunately, this type of malicious attack is part of the cost of conducting any kind of business online as there are constant threats from people worldwide trying to infiltrate IT systems. I want to assure Alaskans that our department is doing everything possible to get our website back up and running safely and to understand the scope of the attack, its impacts, and how to prevent this from happening in the future.”

DHSS took its website offline on Monday evening. It will be unavailable to the public until further details are known about the incident. DHSS said it is working as quickly as possible to ensure continuity of services to beneficiaries and providers. Investigators are also in the process of determining whether any personal or confidential information was compromised.

According to the press release, DHSS has no details about who initiated the attack, why they targeted DHSS, whether this attack is related to any other recent attacks, or how long the website may be down.

The department will continue to provide updates to the public as details are confirmed, including notifying any partners, vendors or individuals who may be identified as being directly affected by the attack.

For phone assistance during business hours (8 a.m.-4:30 p.m.), contact the department at 907-269-7800 or download a detailed list of contacts for divisions, sections and programs. For questions specific to COVID-19, the COVID-19 vaccine helpline is available at 907-646-3322 from 9 a.m.-6:30 p.m. on weekdays, and 9 a.m.-4:30 p.m. on weekends or email for help.

List of DHSS services offline as of May 18:

AKAIMS – Alaska’s Behavioral Health and Substance Abuse Management System

DHSS public website

State of Alaska Vital Records System

DHSS Background Check System

Find A Childcare Provider

Case Management System – Temporary Assistance for Needy Families (TANF)Work Activities

IBIS – Indicator Based Information System for Public Health

ILP – Grantee Based System for Infant Learning Program

Grantee-based information exchange for the Infant Learning Program

Grantee-based reporting for the Infant Learning Program

SAGE – System for Schools to Report Vaccine Data to Public Health

YODA – Youth Offender Data Application for Youth Courts

GEMS – Grantee Portal for Grants Electronic Management System

AKVaxMatch – Alaska Provider Vaccine Exchange

Developmental Disabilities Waiver Online Form

DHSS Epidemiological Bulletins

Count of Available Beds in Various Behavioral Health Facilities

Review Process for Health Care Construction Projects and Equipment Purchases State Expends for Medicaid

Vital Statistics Online Data Request Form

More in News

The badge for the Kenai Police Department (Clarion file)
Walmart briefly evacuated after bomb threat

The investigation is ongoing.

Peninsula Clarion file
Merry voices to fill Kenai chamber

Historical society carolling event returns after hiatus

COVID-19. (Image courtesy CDC)
State officials urge vaccination as omicron spreads in US

Omicron was first identified as a “variant of concern” by the World Health Organization on Nov. 26.

Alaska State Troopers logo.
1 hunter dead, another missing after boat hits rough seas off Whittier

The pair were reportedly hunting on Wednesday on Esther Island in Prince William Sound.

Kenai City Council members James Baisden (left) and Deborah Sounart (right) listen as member Teea Winger (center) speaks in support of legislation opposing government COVID-19 mandates, during a meeting of the Kenai City Council on Wednesday, in Kenai.
Kenai council declares opposition to mask mandates

The statement does not change city code or supersede federal law.

Signage indicates that face masks are required for entry to the Soldotna Public Library on March 25, 2021 in Soldotna, Alaska. The Soldotna City Council voted Wednesday to make mask-wearing optional in city facilities. (Ashlyn O’Hara/Peninsula Clarion)
Masks recommended, not required in Soldotna city buildings

Council amends measure to make mask-wearing optional

Nick Begich III, seen here in this undated photo, is challenging Rep. Don Young, R-Alaska, for his seat in the U.S. House of Representatives saying Alaska needs new energy in Washington D.C. (Courtesy photo / Alaskans for Nick Begich)
Nick Begich III touts fiscal conservatism in US House race

GOP candidate challenges Young’s record

Sockeye salmon. (Photo via Alaska Department of Fish and Game)
Fish and Game seeks comment on 2022 sport fish stocking plan

The Sport Fish Division plans to release approximately 7 million fish into the Alaska water systems over the next five years.

A map shows which parts of the Chugach National Forest are open to motorized winter recreation use for the 2021-2022 season. (Map courtesy of the U.S. Forest Service)
Parts of Chugach National Forest open to snowmachine use

The 2021-2022 winter motorized season will run through April 30.

Most Read